Privacy policy

Privacy Policy

BALL HEAD SYSTEM, S.L. (hereinafter "the Company") manages this store and website, including all data, content, features, tools, products, and services, to offer you, the customer, a curated shopping experience (the "Services"). Trimag uses Shopify technology to provide these Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or when you communicate with us by any other means. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail regarding the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read it and understand how your personal information is collected, used, and disclosed.

1. Data Controller

Controller: BALL HEAD SYSTEM, S.L.
Tax ID (CIF): B25684663
Address: Av. Garrigues 17, Entl., 25001 Lleida (Spain)
Phone: +34 973 831 391
General Email: info@ballheadtechnology.com

Note: We do not have a designated Data Protection Officer. Any requests regarding privacy should be directed to the channels above.

2. Personal Information We Collect or Process

When we use the term "personal information," we refer to any data that identifies you or that can reasonably be linked to you. It does not include anonymous or de-identified data. Depending on your interaction with the Services, your place of residence, and applicable regulations, we may process the following categories (including inferences):

Contact Details: Name, address, billing and shipping address, phone number, and email.
Financial and Payment Information: Card numbers (via secure gateways), financial account details, payment methods, confirmations, and transaction details.
Account Information: Username, password, security questions, preferences, and settings.
Transaction Information: Items viewed, added to the cart, placed on a wish list, purchased, returned, exchanged, or canceled, as well as order history.
Communications: Information included in inquiries, complaints, or interactions with customer service.
Device Information: Device/browser/network data, IP address, and other identifiers.
Usage Information: Interaction with the Services (e.g., browsing behavior, clicks, date/time).

Data Sources

Directly from you: When creating an account, using the Services, or communicating with us.
Automatically: Through cookies and similar technologies when using our sites/Services.
Service Providers: When acting on our behalf.
Partners or Third Parties: As applicable.

3. Purposes and Legal Bases for Processing

We process your information for the following purposes and legal bases (Art. 6 GDPR):

Providing, Personalizing, and Improving the Services: Account management, orders, shipping, returns, and exchanges; remembering preferences; sending related notifications.
- Legal basis: Performance of a contract and pre-contractual measures; legitimate interest in improving the Services.
Payment Processing and Fraud Prevention: Authentication, account security, and the detection/investigation of fraudulent or illegal activities.
- Legal basis: Performance of a contract; compliance with legal obligations; legitimate interest in protecting the business and users.
Customer Service and Operational Communications: Responding to requests, resolving incidents, and maintaining the business relationship.
- Legal basis: Performance of a contract; legitimate interest.
Marketing and Advertising: Sending commercial communications via email, SMS, or mail; display ads on and off our sites based on your activity (including personalized/targeted advertising).
- Legal basis: Your consent (when required) and/or our legitimate interest (when permitted by law). You may withdraw your consent or object at any time (see "Your Rights").
Legal Compliance and Legal Defense: Responding to requests from authorities, fulfilling tax/accounting obligations, managing litigation or claims, and enforcing terms/policies.
- Legal basis: Compliance with legal obligations; legitimate interest.

4. Relationship with Shopify

Our Services are hosted on Shopify, which collects and processes personal information about your access and use in order to provide and improve the platform. The information you submit to the Services may be shared with Shopify and with third parties located in countries other than your own.

To protect, develop, and improve our business, we use advanced Shopify features that incorporate data derived from your interactions with our store, other merchants, and the Shopify platform. In these circumstances, Shopify acts as a data controller regarding certain processing operations (e.g., personalized advertising based on cross-merchant activity) and will address your rights regarding such uses.

For more information on how Shopify processes your personal information, its legal bases, international data transfers, and your rights, please review Shopify's Consumer Privacy Policy and its Privacy Portal. Through that portal, you may exercise opt-out options regarding personalized advertising where applicable.

5. How We Disclose Your Personal Information

We may share your personal information, when necessary and in accordance with this Policy, with:

Shopify, Service Providers, and Processors: Entities providing services to us such as IT, payment gateways, analytics, customer support, logistics/shipping, cloud storage, and fraud prevention.
Commercial and Marketing Partners: For marketing and advertising initiatives (including personalized advertising where applicable). These third parties will use the information in accordance with their own privacy notices. When required by law, you may object or withdraw your consent for such uses.
Third Parties Designated by You: For example, when using social media widgets, login integrations, or requesting shipments to third parties.
Group or Affiliated Companies.
Corporate Transactions and Legal Obligations: In the event of a merger, acquisition, or insolvency; to fulfill legal obligations (requests from authorities, courts, and tribunals); to enforce our Terms of Service or policies; and to protect our rights or those of third parties.

6. Third-Party Websites and Links

The Services may include links to third-party sites or platforms. We recommend reviewing their respective privacy policies and terms. We are not responsible for their privacy practices, security, or content. Information you share in public or semi-public spaces (including social networks) may be visible and reused by third parties.

7. Cookies and Similar Technologies

We use our own and third-party cookies and similar technologies to:

Enable the operation of the site and the shopping cart.
Remember your preferences.
Perform analytics and performance measurement.
Offer advertising (including, where applicable, personalized advertising).

You can manage your preferences through the cookie banner/preference center and your browser settings. The use of strictly necessary cookies is based on our legitimate interest in providing the service; all other cookies are based on your consent when legally required.

8. Children's Data

The Services are not directed to children, and we do not knowingly collect personal information from minors in accordance with applicable legislation. If you are a parent or guardian of a child who has provided us with data, please contact us to request its deletion. As of the effective date of this Policy, we have no actual knowledge of "sharing" or "selling" (as defined by applicable regulations) the personal information of minors under 16 years of age.

9. Security and Retention Periods

We implement technical and organizational measures proportionate to the risk to protect your information. However, no measure is completely infallible, and data transmission over the internet cannot be guaranteed to be entirely secure. Please avoid sending us sensitive information through unsecure channels.

We retain personal information for as long as necessary to maintain your account, provide the Services, comply with legal obligations, resolve disputes, defend against potential liabilities, or in accordance with applicable statutes of limitations. After such periods, the information will be securely blocked or anonymized.

10. Your Rights and Choices

Depending on your place of residence and applicable regulations (e.g., GDPR/EEA and UK law), you may have the following rights:

Access: To know if we process your data and obtain a copy of it.
Erasure: To request the deletion of your data where appropriate.
Rectification: To correct inaccurate or incomplete data.
Portability: To receive your data in a structured format and/or request its transmission to another controller, where applicable.
Objection and Restriction: To object to or request the restriction of processing in certain circumstances (including direct marketing and, where applicable, interest-based advertising).
Withdrawal of Consent: Where processing is based on consent, you may withdraw it at any time (without retroactive effect on processing already carried out).

You can exercise these rights using the mechanisms provided within the Services (e.g., "unsubscribe" links) or by contacting us at info@trimag.es. We may require you to verify your identity before fulfilling your request. You may also designate an authorized representative provided there is sufficient proof of representation.

We will not discriminate against you for exercising your privacy rights. We will respond to your requests within a reasonable timeframe in accordance with applicable regulations.

To learn about and exercise your rights regarding processing carried out by Shopify (e.g., cross-merchant advertising), please use the Shopify Privacy Portal indicated in their privacy policy.

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